Encryption
- Information sent to and from Xaller.ai is protected by encryption.
- Recordings, transcripts, summaries and caller details are encrypted while stored.
Protecting what matters to your business.
Your callers trust you with their information. Xaller.ai brings together privacy controls, secure access and clear data-retention practices to help you protect that trust.
Retention by plan
- Recordings, transcripts and call content are deleted automatically 30, 90 or 365 days after each call, depending on your plan.
- Every call shows the date its content will be deleted.
- Call times, durations and outcomes stay, so your reports still add up.
Audit logs
- Every view of a recording or transcript is logged with who opened it and when.
- Our support team can only open call content through an audited, time-limited request with a stated reason.
- You see those accesses in your security log.
Access controls
- Turn on two-step verification for your sign-in; Xaller.ai staff always use it.
- Inactive sessions sign out automatically.
- Passwords are checked against known data breaches, and repeated failed sign-ins pause the account.
Call details stay with you
- Call summaries go only to the people and tools you choose.
- Call content never reaches payments, analytics or error tracking.
Healthcare: not available yet
- Xaller.ai doesn’t handle patient health information yet, so don’t use it for calls about patient care.
- When healthcare launches, a practice will sign a Business Associate Agreement before any patient call is answered.
Questions about privacy?
Read our Privacy Policy to understand how information is handled, or contact our team to discuss your business’s requirements.
Found a security issue?
Email [email protected]. We reply within one business day and never take action against good-faith research.Let’s build trust from the first call.
Request a demo to see it working and discuss what your business needs.